Returns & Exchanges

We want you to be completely satisfied with your Ölend order, which is why we offer a 30-day window for returns and exchanges on all our sustainably crafted bags. All items must be returned in their original condition, unused and with all tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original packaging and securely attach the prepaid shipping label provided via email.

3

Ship the Item

Drop off your package at the nearest authorized courier location and keep your tracking receipt for reference.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund or ship your new item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing